Returns & exchanges

Change of mind

You have 14 days from delivery to request a return. Items need to be unworn, unused, and in their original condition with any tags still attached. Return postage for change-of-mind returns is covered by the customer.

Faulty or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, message me within 7 days of delivery with a photo. I will cover return postage and send a replacement or a full refund — your choice. This is in addition to your rights under Australian Consumer Law.

Exchanges

Because most pieces here are one-off or limited, the fastest way to exchange is to return the original item for a refund and place a new order for the piece you want, so it does not sell out while your parcel is in transit.

How to start a return

1. Get in touch with your order number and what you would like to return.
2. I will confirm the return and send you the postal address.
3. Post the item back with tracking so it can be followed if anything goes missing.
4. Refunds are processed to your original payment method within 5 business days of arrival.

Not covered

Sale items marked final, and normal wear or marks on pre-loved and vintage pieces that are described in the listing. Check the size guide before ordering to avoid a sizing return.